Teller/Member Services Representative I/II- South Bay

US-CA-Chula Vista | US
Req No.
2017-1426
Category
Branch Administration
Type
Regular Full-Time
Hours Per Week
40
Schedule
Flexibility: Monday-Thursday, 8:45 a.m.-5:15 p.m. , Friday, 8:45 a.m.-6:15 p.m., every Saturday, 8:45 a.m.-2:15 p.m.

Overview

General Summary:

Our Member Services Representatives play a key role in representing the North Island Credit Union brand by providing exceptional service to our members while working on the front line; presenting them the opportunity to provide top-notch, professional, and friendly interactions with members and employees.

Responsibilities

South Bay Branch

 

Job Description:

Provide exceptional service to customers by processing transactions accurately and efficiently in accordance with established policies and procedures. Connecting members with teammates through referrals; making the financial lives of our members better. Demonstrate our brand attributes in all actions and provide an excellent experience for the member.

 

Essential Duties:

  • Process teller transactions (deposits, payments, withdrawals, checking-cashing, etc.).
  • Maintain adequate cash supply within limits; balance cash drawer daily.
  • Assist with back office functions.
  • Cross-sell products and services; Identify and recommend appropriate services that best meet members’ needs and result in quality sales.
  • Participate in sales promotions and meet referral goals.
  • Answer member inquiries while complying with disclosure requirements, regulations, and consumer privacy policies.

At a higher level:

  • Assist with branch balancing and locating cash outages.
  • Perform approval or override duties as commensurate with level.
  • Handle more complex member inquiries and issues.
  • Handle vault duties; assist with quality control tasks.
  • Provide general support to the branch management team.

 Performs other duties as assigned.

  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Qualifications

Knowledge, Skills and Abilities:

  • Excellent customer service skills
  • Ability to prioritize
  • Ability to work in a fast-paced environment
  • High degree of accuracy
  • Strong communication skills

 Experience:

  • High school diploma or GED.
  • MSR I: 1 year of retail, cash handling, sales, and customer service experience.
  • MSR II: 18 months of teller/banking/financial services experience; experience with new accounts.

Important Notes

Competitive Benefits to include: Medical, 401k, and Tuition Assistance.

 

Satisfactory background and consumer credit reports required.

EOE

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