Mortgage Loan Servicing Specialist- Glendale

US-CA-Glendale | US
Req No.
2017-1436
Category
Real Estate
Type
Regular Full-Time
Hours Per Week
40
Schedule
Business hours, Monday-Saturday.

Overview

General Summary:

Under direct to general supervision, performs all phases of residential loan servicing functions.

Responsibilities

Principal Accountabilities (95%)

  • Processes demands and payoffs as they are received.
  • Posts payments and exception items.
  • Processes reconveyance of closed loans.
  • Responds to member inquiries or escalates to manager’s attention as appropriate.
  • Researches and resolves member issues or disputes.
  • Tracks all final advance dates on HELOCs (Home Equity Lines of Credit) and completes file-maintenance in appropriate systems. 
  • Provides notification to member of balloon payment due dates.
  • Monitors subordination processing and receipt of payment for subordination requests.
  • Provides Asset Management Department with figures for work-out and modification mortgage loans.
  • Updates the system with terms of Modification Agreement.
  • Pays semi-annual property taxes and monitors delinquent tax accounts on member loans.
  • Provides support to less-seasoned servicing staff with technical guidance and assists with more complex servicing issues.

 

Secondary Accountabilities (5%)

  • Performs other duties as assigned, including handling of incoming department mail and supporting other areas of the department.
  • Complies with BSA requirements as commensurate with position.

The information contained in this job description is not exhaustive of all the duties and responsibilities associated with the job and does not alter or modify the at-will employment relationship that exists between North Island Credit Union and the employee.  Additionally, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualifications

Position Requirement and Qualifications:

Abilities:    

Excellent abilities and skills with in the following areas:  member/customer service, communication, problem-solving, organization, operation of standard office equipment and PC applications, detail-orientation, teamwork, time-management and math calculations.

 

Knowledge, Education, Certifications, Licenses: 

High School Diploma or equivalent.  Extensive knowledge of real estate/mortgage loan servicing or equivalent.   Working knowledge of real estate loan terminology and documents.  General knowledge of credit union policies and procedures.  Proficient use of PC applications and related programs, including Microsoft Office Suite or equivalent. 

 

Experience: 

Requires four years of experience in real estate/mortgage servicing or equivalent to gain the necessary knowledge, skills and abilities to handle all aspects of the position.

Important Notes

Working Conditions and Physical Demands:

Work is performed in a general office environment.  This position does not require significant physical efforts.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.  Refer to the Safety & Health Policy found in North Island Credit Union’s Employee Handbook & Resource Guide.

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