Sr. Electronic Services Specialist AAP- Glendale

Job Locations US-CA-Glendale | US
Req No.
2018-1457
Category
Electronic Support Services
Type
Regular Full-Time
Hours Per Week
40
Schedule
Monday-Friday, 8:00 a.m. - 6:00 p.m.

Overview

General Summary

Provides support to members, branches, and internal departments with operational support related to ACH processing, inquiries & error resolution, external ACH transfers, ACH origination file processing, various member payrolls, wire transfers, and balancing. Senior duties include back-up coverage of other Electronic Services staff as requested.  Delivers and provides excellent service and support in a prompt and professional manner to internal and external members with inquiries, problems and requests. Responds to requests via mail, interoffice mail and e-mail in a prompt and courteous manner and in accordance with Credit Union policies, procedures and regulations.

Responsibilities

ESSENTIAL FUNCTIONS AND BASIC DUTIES 

  1. Assumes responsibility for the detailed, effective and accurate processing of ACH within NACHA and Federal guidelines, which include: ACH exceptions, ACH stop payments, ACH unauthorized requests, ACH research and disputes, ACH reclamations, ACH notification of changes, and ACH death notifications.

a. Reviews, processes and balances ACH exceptions daily by 3:05 p.m.

b. Reviews and processes ACH stop payments, affidavits, notification of changes and other returns via Fedline.

c. Reviews and processes Death Notification within NACHA guidelines.

d. Reviews and processes ACH reclamations and trace requests.

e. Performs and reconciles general ledger research and outstanding items within 3-5 days of receipt of the monthly reconciliation.

f. Reviews and processes ACH disputes and conducts account research.

g. Stays abreast of ACH regulations, return codes and return timeframes. 

  1. Assumes responsibility for the detailed, effective and accurate processing of Business Banking ACH origination files within NACHA and Federal guidelines, which include: Monitoring for file uploads, downloading of files, business account ACH stop payments, reversal requests, unauthorized requests, research, balancing, and ACH notification of changes.

a. Performs daily review and log of Business Banking ACH files uploaded.

b. Performs daily review and log of EFTPS files uploaded.

c. Reviews account funding of balanced and unbalanced ACH files.

d. Notifies supervisors and Business Banking Officers of ACH origination issues or lack of funding.

e. Performs review of potential risk of unauthorized returns.

f. Notifies supervisors and Business Banking Officers of any risk related.

g. Notifies originators of received NOC’s and returned ACH items.

h. Reviews and processes ACH reversals per request of originators. 

  1. Assumes responsibility for the detailed, effective and accurate processing of wires, which include: entering information via Fedline, completing summary wire sheets, maintaining limits, balancing at the end of each day and submitting paperwork for approval.

a. Processes incoming/outgoing wires through Fedline and Catalyst.

b. Ensures that proper callback and confirmation of wire procedures are followed.

c. Ensures wire summary sheets are completed with accuracy and balanced daily by 4:00.

d. Ensures that Federal Reserve Account balance is maintained within established limits.

e. Performs and reconciles general ledger research and outstanding items within 3-5 days of receipt of the monthly reconciliation.

f. Inputs wire information accurately via Fedline.

g. Debits/Credits member’s account with accuracy. 

  1. Assumes responsibility for the detailed, effective and accurate processing of various payrolls, which include: posting member payroll, balancing, researches missing and/or misrouted payroll

a. Processes and balances payroll daily from various school districts.

b. Signs for payroll delivered by messenger.

c. Keeps calendar updated on when payrolls are due.

d. Posts transactions with accuracy on member’s accounts.

e. Researches payroll errors as needed.

f. Performs and reconciles general ledger research and outstanding items within 3-5 days of receipt of the monthly reconciliation.

 

               5. Assumes responsibility for establishing and maintaining effective communication and coordination with                                   department staff and management.

 

a. Maintains positive and productive contact and communication with other departments to obtain and convey information and/or correct transactions.

b. Assists department staff as needed.

c. Reports and apprises management of department activities and significant problems or issues.

d. Performs other duties and functions as requested.

 

              6. Assumes responsibility for other related duties as required or assigned.

Qualifications

QUALIFICATIONS 

EDUCATION/CERTIFICATION:

High school graduate or equivalent. 

 

AAP (NACHA Certified) strongly preferred.

 

REQUIRED KNOWLEDGE:   

Basic math ability.

Knowledge and understanding of general ledger reconciliation, regulation CC, Uniform Commercial Code, ACH rules and regulation E.

 

EXPERIENCE REQUIRED:   

5 years financial institution experience.

5 years member service experience.

Previous experience using Microsoft Office Applications.

Working knowledge of personal computers and MS operating systems.

 

SKILLS/ABILITIES:     

Good written and verbal communication skills.                                                           

Professional manner and appearance.

Good organization skills.

 

WORKING CONDITIONS

 

SETTING:

The working conditions are a general business office with daily interaction with members, co-workers and management, sitting for extended periods of time, frequent up/down motion, reaching downward or overhead from sitting position, stooping and bending.

                                         

  

The information contained in this job description is not exhaustive of all the duties and responsibilities associated with the job and does not alter or modify the at-will employment relationship that exists between North Island Credit Union and the employee.  Additionally, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Important Notes

Competitive Benefits to include: Medical, Dental, Vision, 401k Plan, Tuition Assistance.
Satisfactory background and consumer credit report required.

 

EOE

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