Under the direction of the AVP, Deposit Operations, this position is responsible for providing leadership and direction to department employees including staff development, motivation, and training. This position carries out supervisory responsibilities in accordance with CCU’s policies and procedures. Responsibilities include training employees, planning, assigning, and directing work, addressing complaints, handling complex member deposit account transactions, providing support to member facing staff, and resolving problems. Ensures staff provide exceptional member service to both internal customers and Credit Union members.
Assumes responsibility under the direction or absence of the department manager. Provides leadership and direction to department employees in addition to staff development, motivation, and training. Ensures compliance with regulatory rules and CCU policies and procedures. Assists with planning and conducting department meetings.
Assumes responsibility for ensuring that department employees provide exceptional member service.
Performs other duties as assigned.
College degree or three years supervisory/management experience in deposit account operations
Five years branch or back office operations working in all aspects of operations and new accounts
Two years supervisory experience in a financial institution or equivalent
Working Conditions and Physical Demands:
Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Union’s Employee Handbook.