This position is responsible for independently managing a retail branch operation ensuring that target production goals are met while maintaining compliance with all financial institution laws and regulations. Provides on-site leadership, motivation and direction for branch staff, working with them to create a quality banking experience for members. Represents the credit union in a professional and responsive manner. Works to build, deepen and retain member relationships through personal contact and business development to expand the member base while minimizing risk. Provides direction and coordination for high levels of communication and teamwork with other branches and departments to support the credit union's internal service culture.
1. Ongoing Sales and Goal Management
2. New Member/Business Development
3. Daily Operations Management
4. Risk Mitigation and Management
5. Maintain Quality Member Service Levels
6. Manage Employee Human Resource Issues
7. Manage Facilities and Equipment Issues
Performs other duties as assigned.
A Bachelor’s degree in Business, Finance, or equivalent work experience required. Thorough knowledge of branch sales and operations management. Knowledge and understanding of security procedures and controls to coordinate the daily functions of a branch office. Knowledge of State and Federal laws, rules, and regulations relating to consumer lending principles and practices. Knowledge of personnel management to provide coaching, development, and performance-management to staff. Knowledge of member account servicing to resolve member issues.
Requires a minimum of four years of experience managing a branch office at a financial institution or equivalent.