• Collections Specialist- Glendale

    Job Locations US-CA-Glendale | US
    Req No.
    Asset Management
    Regular Part-Time
    Hours Per Week
    Available: Monday- Friday, 8:00 a.m. - 5:00 p.m.
  • Overview

    General Summary

    This position is responsible for performing a variety of collection department duties. Handles delinquent loans over 11 days and secures payment arrangements. Initiates corrective measures to resolve problem accounts. Reviews files to locate members and assets. Review and prepares legal files for attorney assignment. Prepares files for Small Claims action.  Performs general collection department functions and assists other collectors as necessary. Key integral collector interfacing with senior levels of management. Provides assistance to supervisor as needed. Complete assigned reporting functions involving known losses to the credit union.


    Principal Accountabilities (95%)


    Assumes responsibility for effectively collecting delinquent loans as prescribed by law. 

    • Contact members and collect delinquent loans. Update computer system with documentation regarding collection efforts. Answer telephones in a timely manner to ensure member contact and satisfaction. 
    • Research files for legal and small claims filings, ensuring proper paperwork needed is available. 
    • Initiate corrective measures to resolve problem accounts including transferring funds and assisting in securing ATM and credit cards as necessary. 
    • Research member’s accounts to locate funds in secondary and joint membership accounts. 
    • Review files to locate assets, personal references and/or joint applicants. 
    • Prepare charge off recommendation files for review by management. 
    • Assist members with disability insurance claims to ensure they are handled in a timely manner. 
    • Interface with related departments and provide assistance to supervisor as needed. Handle other duties as assigned. 

    Assumes responsibility for the daily collection duties pertaining to the department.

    • Refers known losses to manager for review. 
    • Follows up on payment arrangements. 
    • Acts as a liaison between member and supervisor regarding delinquent vehicle loans. 
    • Ensures all paperwork is completed correctly and timely as mandated by law. 
    • Maintains professional working relations with collection department staff and credit union vendors and members. 

     Assumes responsibility for establishing and maintaining working relationships with members and employees.

    • Keep management appropriately informed of collection area activities. 
    • Ensure compliance of California and Federal Fair Debt Collection Practices Act and Privacy Act. 
    • Ensure compliance of all documents related to legal issues (bankruptcies and small claims).                                                                                         
    • Knowledge of credit union collection policies and procedures. 
    • Attends monthly collection department staff meetings. 

    Assumes responsibility for other related duties as required or assigned.

    • Communicate with collection agencies, vendors and attorneys as needed. 
    • Assists other collectors when workloads and call volume high. 
    • Helps out with all other collection department duties as requested or assigned.
    • Attend bankruptcy hearings and small claims court in absence of supervisor.

    Performance Measurements 


    1. Satisfaction completion of goals and objectives.
    2. Job responsibilities are completed accurately, timely and in accordance with credit union collection policies and procedures.
    3. Effective and courteous interaction and communication with employees, at all levels.
    4. Successful application of job knowledge skills including PC usage, skip tracing and legal regulations.
    5. Good verbal and written communication skills.
    6. Experience in collection of delinquent loans.



    High School Graduate or equivalency.


    Required Knowledge:

    • Exposure to collection policies and procedures.
    • Working knowledge of related computer applications including Microsoft word and Excel.
    • Good understanding of legal issues and bankruptcy laws and regulations. 

    Experience Required:      

    • Five year experience in collection of delinquent loans.
    • Excellent verbal and written communication skills.
    • Must have a working knowledge of the Fair Debt Collection Practice Act (FDCPA)
    • Microsoft Word and Excel.
    • Analytical and detail oriented. 


    • Ability to solve problems and carry out responsibilities with little supervision.
    • Strong member service skills.
    • Ability to organize workload for effective collection efforts.
    • Ability to function as a team player.
    • Ability to interact effectively at all levels and under trying situations.
    • Ability to adapt as the credit union evolves and workloads increase.

    Important Notes

    Working Conditions:


    The working conditions are a general business office with daily interaction with members, co-workers and management, sitting for extended periods of time, frequent up/down motion, reaching downward or overhead from sitting position, stooping and bending.


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