Under minimal supervision, oversees system releases and related issues. Oversees the Consumer Loan/Credit Card Servicing and DMV functions and Loan Funding processes. Assists with lending product implementation. Provides tactical leadership and day-to-day management of the Consumer Lending support staff.
Principal Accountabilities (95%)
Oversees system releases and related issues- Systems Management:
Oversees Consumer Loan/Credit Card Servicing functions and process:
Oversees Consumer Funding functions and process:
Manages all facets of lien placement and release of lien for all credit union loans in which a vehicle is listed as collateral
Supervises Consumer Loan Servicing, DMV and Funding support staff:
Provides processing support for the Employee Consumer Loan Applications:
Assists with research and development of lending products and projects by participating in product development projects.
Secondary Accountabilities (5%)
Position Requirements and Qualifications:
Excellent abilities in planning, organization, technical skills, staff supervision, communication, customer service, process management, analysis, judgment, problem-solving and attention to detail.
Knowledge, Education, Certifications, Licenses:
Extensive knowledge of consumer credit policies and procedures, compliance with NCUA and Federal and State Regulations. PC literate using Microsoft Office suite of applications and programs and good working knowledge of credit union computer systems or equivalent. Working knowledge of database applications a plus. General knowledge of credit union policies and procedures. A degree in business or equivalent field preferred.
Experience: A minimum of seven years experience consumer lending with a credit union and/or financial institution to include proven experience in processing and underwriting with supervision experience or equivalent to gain the necessary knowledge, skills and abilities to handle all aspects of the position required. Back office system administration and troubleshooting issues related to loan origination system, CORE and ancillary vendor systems.