• Collections Analyst- Glendale

    Job Locations US-CA-Glendale | US
    Req No.
    Asset Management
    Regular Full-Time
    Hours Per Week
    Available: Monday- Friday, 8:00 a.m. - 5:00 p.m.
  • Overview

    General Summary:

    This position is responsible for performing a variety of collection department duties.  Handles outsource collection agency (SWBC) daily payment file, maintain Asset Management Department email inbox, reconcile department general ledger, review account closure and issue checks, review secured accounts and investigate fraudulent account activities.  Will also assists other collectors as necessary and provide assistance to supervisor as needed. In addition, will assist on analyzing trend and preparing month end reports for the Internal Asset Review Committee.  


    Principal Accountabilities:


    Assumes responsibility for the daily collection duties pertaining to the department. 

    • Review daily posting file from SWBC to ensure all payments were posted accurately.
    • Maintain all incoming email to department email inbox.
    • Ensure accounts are closed and reimbursement checks are issued timely.
    • Daily and monthly reconciliation of department general ledger.
    • Investigate and prepare summary on fraudulent accounts for managements review.
    • Assist on filing Suspicious Activity Report (SAR).
    • Creates reports from several databases for tend analysis focusing on key elements.
    • Completes the monthly reporting of troubled debts, including modification, forbearance, and charge-offs. 

    Assumes responsibility for establishing and maintaining working relationships with members and employees. 

    • Keep management appropriately informed of collection area activities.
    • Ensure compliance of California and Federal Fair Debt Collection Practices Act and Privacy Act.
    • Ensure compliance of all documents related to legal issues (bankruptcies and small claims).    
    • Knowledge of credit union collection policies and procedures.
    • Attends monthly collection department staff meetings.

     Assumes responsibility for other related duties as required or assigned. 

    • Communicate with collection agencies, vendors and attorneys as needed.
    • Assists other collectors when workloads and call volume are high.
    • Assists with other collection department duties as requested or assigned.

    Performance Measurements:

    • Satisfaction completion of goals and objectives.
    • Job responsibilities are completed accurately, timely and in accordance with credit union collection policies and procedures.
    • Effective and courteous interaction and communication with employees, at all levels.
    • Successful application of job knowledge skills including PC usage, skip tracing and legal regulations.
    • Good verbal and written communication skills.
    • Experience in collection of delinquent loans.



    High School Graduate, College Degree preferred


    Required Knowledge:

    • Exposure to collections policies and procedures.
    • Working knowledge of related computer applications including Microsoft word and Excel.                       

    Experience Required:

    • Experience in fraud mitigation and risk analytics in deposits, loans and cards.
    • Strong analytical skills to identify and quantify problems and provide effective solutions.
    • Excellent verbal and written communication skills. 


    • Ability to solve problems and carry out responsibilities with little supervision.                               
    • Strong organizational and member service skills.
    • Ability to work across organizational lines to foster teamwork, trust, and quality execution.
    • Ability to work independently in a changing environment.
    • Ability to interact effectively at all levels and under trying situations.
    • Ability to adapt as the credit union evolves and workloads increase.


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