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Job Locations US-CA-Santa Ana | US
General Summary: Provide leadership and direction for all Member Service Representative staff.  Responsible for the development, motivation and training of MSR staff.  Ensure assigned staff provides exceptional member service.  Responsible for maintaining audit integrity, risk management and branch security.  Respond to member inquiries timely and accurately.  Schedule MSR staff to ensure optimum service coverage and the even distribution of work.  Ensure the active participation of MSR staff in promoting and cross-selling credit union products and services.  Develop MSR staff in areas of product knowledge and cross selling skills.  Support branch management in the attainment of assigned goals.  Assist branch management in the planning and conducting weekly staff meetings.  Actively participate in weekly management team meetings.
Req No.
2022-2477
Category
Retail Operations
Job Locations US-CA-Glendale | US
General Summary: Under general supervision, provides support to the credit union’s information technology helpdesk function.  Provides end-users with assistance and demonstrates excellent service.  Works closely with other IT teams to coordinate issue resolutions and assistance with special projects.
Req No.
2022-2474
Category
IT Infrastructure
Job Locations US-CA-Los Angeles | US
The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also knowledgeably address member concerns and questions as well as identify opportunities for cross-selling services and products.
Req No.
2022-2472
Category
Retail Operations
Job Locations US-CA-Pasadena | US
The Member Service Representative (MSR) is based in a branch and is responsible for providing consistently exceptional service to our members through face to face interactions and assisting members in the completion of a variety of financial transactions, such as deposits and withdrawals, payments, and other related transactions. Must also knowledgeably address member concerns and questions as well as identify opportunities for cross-selling services and products.
Req No.
2022-2446
Category
Retail Operations
Job Locations US-CA-Los Angeles | US
The Financial Service Representative (FSR) is based in a branch. This position works within established guidelines to perform sales and service activities. Provides prompt, professional and accurate information to members and potential members in opening new accounts, securing loans, as well as cross-selling Credit Union products and services to meet members’ needs and increase member satisfaction.  Maintains quality service standards set by the organization while meeting or exceeding monthly assigned sales goals.
Req No.
2022-2444
Category
Retail Operations
Job Locations US-CA-Los Angeles | US
The Financial Service Representative (FSR) is based in a branch. This position works within established guidelines to perform sales and service activities. Provides prompt, professional and accurate information to members and potential members in opening new accounts, securing loans, as well as cross-selling Credit Union products and services to meet members’ needs and increase member satisfaction.  Maintains quality service standards set by the organization while meeting or exceeding monthly assigned sales goals.
Req No.
2022-2399
Category
Retail Operations
Job Locations US-CA-Glendale | US
This position is responsible for performing a variety of collection department duties.  Handles outsource collection agency (SWBC) daily payment file, maintain Asset Management Department mail/email inbox, reconcile department general ledger, review account closure and issue checks, review secured accounts and investigate fraudulent account activities.  Will also assists other collectors as necessary and provide assistance to supervisor as needed.
Req No.
2022-2397
Category
Asset Management